Closed captioning service

What the service does

When a student has an accommodation for closed captions, I handle the process from referral to finished captions:

1. Receive the referral and contact the instructor.
2. Retrieve the course media.
3. Send it to student captioners or to a captioning vendor.
4. Check the quality of the captions.
5. Deliver the caption files into the course.

I'm the college's single point of contact for captioning. Between May 2021 and August 2026 that meant providing captions for 84 courses across 34 departments.

Additionally, I have collaborated with library staff to caption catalogued content and secure additional captioning funds. I also advise faculty on captioning workflows in Kaltura and Brightspace.

I manage the college's accounts with 3Play Media and Rev, including prepayment and credit balances.

A student captioning team

I recruited, hired, trained, and supervised 17 student captioners across 13 semesters.